Support

General Problems on Computer systems and software packages

For problems relating to computer systems and software packages supported by SERC, please send an e-mail to helpdesk or contact 2737, or SERC extension 109.

Network related problems

For network related problems, please send an e-mail to networksupport or contact 2737, extn #515.

User information on SERC systems

User information on various aspects relating SERC systems and services are available here

System Specific Administrator Contact

Information about SERC staff in-charge of various computing systems are listed below. If you face any problem in functionality of any systems, please report it to the corresponding system adminstrators.


Dell Cluster, Delta Cluster, Fermi Cluster, Tesla Cluster, Tyrone Cluster, SGI Workstations and CRAY XC40.

System Adminstrator @109 J Lakshmi
Room No 109, SERC 120, SERC
Phone 2293 2738, Extn 109 2293 2738, Extn 120

HP XW6400 (Woodcrest)

System Adminstrator T.A. Chandrappa
Room No 117, SERC
Phone 2293 2738, Extn 117

PC Floor

System Adminstrator @109 Nalini Sreeshylan
Room No 109, SERC 114, SERC
Phone 2293 2738, Extn 109 2293 2738, Extn 114

  The staff mentioned above, will be available during office hours on all working days.